Increase Revenue And Retention With Customer Education

Nov 09 2023
@ 9:00 am EST
45 Min.

Presented by
Sponsored by

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Webinar

Increase Revenue And Retention With Customer Education

Nov 09 2023
@ 9:00 am EST
45 Min.

Presented by
Sponsored by

Increase Revenue And Retention With Customer Education

Why do 90% of companies see a positive return on their customer education investment (Forrester, 2019)? Because a customer who's learning isn't churning.

Customer education can have a critical impact on the overall customer experience. It can contribute to increased profits, better customer retention, and help differentiate your brand. With a strong customer education strategy, customers will better understand your products/services and use them to their full potential, leading to advocacy for your brand. It is all around a win-win situation for both parties.

In this webinar, Mike Byrne at Docebo, Roxana Talef, and Andreea Dragu at FintechOS, will share insights and best practices on how their organization successfully educates their customers and maximizes business impact and results.

During this session by Docebo, you will learn:

What's driving the upsurge in external education programs
A real business case from FintechOS and learning experiences
Best practices and optimization techniques to increase the value of customer learning programs

References:
Forrester 'Increase Revenue and Improve Customer Retention Through Customer Education Programs', Intellum, 2019

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Speakers

Andreea Dragu

Andreea is an LMS Product Owner with a knack for transformative learning experience design. With an extensive background in learning technologies and systems across various tech industries, Andreea is focused on building and scaling digital learning ecosystems. Her current mission is revolutionizing learning in FinTech through personalized training, gamification, and nurturing collaborative social communities.

Mike Byrne

Mike is Vice President of Sales, EMEA in the SaaS Employee Development sector, experienced in establishing and growing international direct and indirect sales channels. Mike helps clients ensure their customers and employees have access to the right learning solutions to be able to perform better, which leads to improved organizational performance and growth.

Roxana Talef

Roxana is an award-winning Product Enablement Director with expertise in strategic problem-solving and fueling organizational growth in the tech enterprise space. With a solid track record for scaling online learning services from strategy to execution across global markets, Roxana is currently overseeing the educational strategy for FinTech citizen developers in one of the fastest-growing industries.